Note requirements for synchronous sessions: Most classes include live online class sessions.The requirements will be detailed in the course information. Some classes may require special software.
Students enrolled in Penn degree programs are eligible for free Microsoft Office. The Zoom app is also available on mobile devices in the Apple App Store or Google Play. Zoom requires a free download and will prompt users to do so the first time they join or host a session (similar to Skype). However, for mobile devices there is a Canvas mobile app for iOS and Android.
Be aware of download requirements: The desktop and laptop versions of Canvas are web-based and do not require any downloads. Firefox may also work, but Internet Explorer is not recommended. Sometimes, switching between browsers can help resolve issues, so it is recommended that students have more than one up-to-date browser on their computer. Pop-up blockers should be configured to permit new windows from websites. Have a preferred and a backup browser: We generally recommend the latest version of Google Chrome for Penn online classes. If you are unsure you meet these requirements, you can test the speed of your network connection here. So, we highly recommend a wired broadband connection. 3G/4G/LTE mobile networks can provide adequate speed but performance will vary widely with location. Check your internet connection: Students need a Broadband (cable, FiOs or DSL) connection with at least 1Mbs upload and download. Please see specific platform operating system recommendations below for more specific information. Supported operating systems include: Windows 7, 8, or 10, Mac OS X 10.10 or higher, and ChromeOs latest version. Update everything: Update your operating system, your preferred browser(s) and Adobe Flash. If you are unsure of your screen resolution, you can test the resolution of your screen here. Evaluate your device: Students can participate in online and hybrid courses using a PC or MAC desktop or laptop with a screen size no smaller than 1024 x 768, or the average size of a Chromebook. The following recommendations relate to all of these platforms: Some courses use remote proctoring software as well. Instructors often use Canvas for course sites and asynchronous class time, and Zoom for synchronous class time. See below for more information related to technical requirements for remote proctoring with ProctorU. 
Some courses use remote proctoring software as well please note that students cannot use a Chromebook or mobile device to take an exam with a remote proctor and must use a PC or MAC desktop or laptop. Students are strongly encouraged to have a PC or MAC desktop or laptop-notebook computers like Chromebooks and tablets are NOT recommended as they do not support all course technologies. We try to keep technical requirements as simple as possible for Online and hybrid courses at Penn.
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